Are you dissatisfied with any of our products and services?
Stage 1 : Lodge a complaint
Follow these steps to lodge a complaint
Lodge a complaint to Setel customer service
Receive a written acknowledgment within one (1) working day
For simple cases
Please allow up to 5 working days to receive a response from Setel
For complex cases
Please allow up to 20 working days to receive a response from Setel
Stage 2 : Resolving disputes
Additional avenues of resolving disputes If you are not satisfied with the outcome of your service or complaint, you may refer the matter to either of the following bodies who will help to settle any disputes.
**For FMOS scope & monetory limit, please visit https://www.fmos.org.my/en/our-scope/
Regulator & financial service contact
Bank Negara Malaysia (BNMLINK)
Address
:
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato’ Onn, 50480 Kuala Lumpur
Phone
:
1 300 88 5465 (1-300-88-LINK)
Fax
:
+603-2174 1515
Operating hours
:
9:00 a.m.-5:00 p.m
(Monday—Friday excluding public holidays)
Financial Markets Ombudsman Service (formerly known as the Ombudsman for Financial Services)
Address
:
Level 14, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
Phone
:
+603-2272 2811
Setel App Support
Outbound
contact number
:
+6016-299 1770
Live chat
:
7:00 a.m – 11:00 p.m. (Monday to Sunday)
