Auto assistance

Let us Setel your vehicle troubles

Get help for battery replacement, jump start, and more.

We’ll come to you

Request for help on Setel and we’ll go to your location.

Reliable

Our verified partners will be there to help as soon as possible.

Earn Mesra points

Redeem for free fuel and Mesra rewards.

Available services

Providing solutions for different vehicle problems.

Battery replacement

Let us find a compatible battery and have it replaced instantly.

Jump-start

Get your vehicle up and running again during an emergency.

Towing service

Keep calm and let us take your vehicle to the nearest workshop.

Tyre change

We’ll send someone to install your spare tyre in no time.

Emergency fuel

When the nearest petrol station isn’t so near, we can have the fuel delivered.

Vehicle unlock

Don’t break that window. We can send someone to unlock the door.

Battery replacement

Let us find a compatible battery and have it replaced instantly.

Jump-start

Get your vehicle up and running again during an emergency.

Towing service

Keep calm and let us take your vehicle to the nearest workshop.

Tyre change

We’ll send someone to install your spare tyre in no time.

Emergency fuel

When the nearest petrol station isn’t so near, we can have the fuel delivered.

Vehicle unlock

Don’t break that window. We can send someone to unlock the door.

Battery replacement

Let us find a compatible battery and have it replaced instantly.

Jump-start

Get your vehicle up and running again during an emergency.

Towing service

Keep calm and let us take your vehicle to the nearest workshop.

Tyre change

We’ll send someone to install your spare tyre in no time.

Emergency fuel

When the nearest petrol station isn’t so near, we can have the fuel delivered.

Vehicle unlock

Don’t break that window. We can send someone to unlock the door.

How it works

Request for help, pay, and done!

Step 1

Launch Setel and tap on Auto Assistance.

Step 2

Select the type of service that you need.

Step 3

Submit your request details.

Step 4

Confirm payment amount via phone call and pay.

Step 5

Sit back, relax, and let our hero Setel your vehicle.

Group 7547 — Step 1 : Launch Setel and tap on Auto Assistance.

Step 2 : Select the type of service that you need.

Aa Step 3 — Step 3 : Submit your request details.

Aa Step 4 — Step 4 : Confirm payment amount via phone call and pay.

Aa Step 5 — Step 5 : Sit back, relax, and let our hero Setel your vehicle.

Pre-auto assistance repair job

Is auto assistance available for motorcycles?

Yes, we provide towing and fuel delivery services for motorcycles too!

I was informed, “Sorry, no battery matched found”. What does it mean?

We are unable to find you a matched battery based on your current location and vehicle brand/model. It could be out of stock or the stock has been discontinued.

Can I make multiple service requests in auto assistance?

No. Only one active service request is allowed at a time. The active service must be either completed or cancelled before a new service request can be made.

How long does it take the service provider’s customer service to call back?

Each service provider will follow the following schedule:

Bateriku: Within 2-5 minutes

What if the service provider takes a long time to respond?

The service provider will do their best to respond as soon as possible though you may occasionally experience a response time of over 5 minutes that may be caused by a high number of incoming requests.

Reach out to Setel customer service if the delay is taking too long.

Why should I wait for the call from the service provider’s customer service?

We understand the anxiety of some people when it comes to vehicle breakdown. Hence, the call is important to further understand your situation, and to confirm details like your exact location, vehicle model, etc. so that a better and correct service can be provided to you.

Can I cancel the job request after the payment has been made?

Unfortunately, no. According to our terms and conditions, no cancellation is allowed after the payment has been made.

During auto assistance repair job

How do I know when the mechanic is coming to the rescue?

Before the mechanic is dispatched, you shall receive a call from the mechanic to confirm your location.

How do I identify the identity of the mechanic?

Each on-duty mechanic shall come with the official uniform with respect to the service provider.
In case you are doubt with the identity of the mechanic, you may call the service provider directly from Setel Auto assistance for verification purpose.

Why does the mechanic is taking my vehicle photo?

This is part of service provider’s standard procedure to make sure their mechanics has arrived to the scene and attending to the right vehicle. This also helps to prevent any fraud cases.

Can i cancel the job request after the payment has been made?

Unfortunately, no. According to our terms and conditions, no cancellation is allowed after the payment has been made.

I was informed that my battery fine and just need to jump-start by the mechanic. What should I do since I have paid for a battery replacement service?

You may decide to proceed with jump-start service and request the mechanic to process a partial refund. The mechanic will guide you on the refund process accordingly.

I was informed that my battery is faulty and may need to replace a new battery by the mechanic. What should i do since I have paid for a jump-start service?

You may decide to proceed with a new battery replacement. The mechanic will guide you on the upgrade process accordingly.
Should you required to top up on top what you have paid for, please request the mechanic that you would like to use Setel App to pay. Paying with Setel App will allow you to earn extra Mesra Points.