Currently, we offer insurance plans from AXA and Etiqa: AXA Smart Drive Enhanced, Etiqa Private Car Insurance & Etiqa Private Car Takaful. For more information on the plans provided, please refer to AXA’s FAQ and Etiqa’s FAQ

Of course! You can renew it through the Road tax feature.

A receipt of the transaction and policy details will be sent to the email address registered with Setel. Alternatively, you can check the transaction history in the Setel App. Click More at the bottom right and select Payment history under Payments.

Of course! You will be eligible if you meet all of the criteria below:

AXA

• The motor insurance has not expired for more than 30 days.
• It is not more than 60 days away from motor insurance expiry date.
• There has not more than 1 claim in the last 2 years.
• The vehicle is less than 20 years old and for private use only.
• You are between 18-75 years old.

Etiqa

• Motor insurance has not expired for more than 30 days.
• It is not more than 60 days away from motor insurance expiry date.
• The vehicle is less than 20 years old and for private use only.
• You are between 25-80 years old.

Calculation of the premium is done by assessing the condition of the car and the amount insured. For a more detailed breakdown, please proceed to the quotation service in the Setel App. Go to Setel home page & click on the Insurance & Takaful icon.

Yes, you can view the list of additional coverages available when requesting for a quotation.

All post-sales activities (claims, cancellation, etc.) are handled by the insurance company.

To cancel your policy, you may contact AXA at customer.service@axa.com.my, (+603) 2170 8282 on every Monday to Friday from 8.30 AM to 5.30 PM (excluding public holidays) or Etiqa on https://www.eti.qa/livechat, info@etiqa.com.my, (+603) 130013 8888 on every Monday to Friday from 9.00 AM to 5.00 PM (excluding public holidays, Saturday and Sunday)

A refund of the premium would be based on the conditions stipulated in the policy contract. For more information on the procedure, please refer to AXA’s FAQ and Etiqa’s FAQ

Please contact your insurer’s 24 hour roadside assistance team: AXA (1800-88-1033) or Etiqa (1800-88-6491).

For minor accidental damages and if your car is safe to drive, kindly notify your claim to insurer’s e-Claim: AXA (via WhatsApp at (+603) 2170 8282 or at https://www.axa.com.my/claims.) or Etiqa (via WhatsApp at (+603) 27804677 or email at claims@etiqa.com.my)

Claims typically require several business days to process.

For more information on your claim status, please contact: AXA at customer.service@axa.com.my, (+603) 2170 8282 on every Monday to Friday from 8.30 AM to 5.30 PM (excluding public holidays) or Etiqa at claims@etiqa.com.my, (+603) 130013 8888 on every Monday to Friday from 9.00 AM to 5.00 PM (excluding public holidays, Saturday and Sunday)