Protect and secure your Setel Account via e-KYC!

With upgraded Setel Account, you can pay with your wallet safely and enjoy more benefits within the app.

Hero Banner Verified Safety Rewards

Upgrade and secure your Setel Account now!

With upgraded Setel Account, you can pay with your wallet safely and enjoy more benefits within the app.

Secure & Verify Your Account Today!

As regulated by Bank Negara Malaysia, Electronic Know Your Customer (e-KYC) is mandatory for Setel to verify customerā€™s identities by making sure your Setel Wallet is protected from unauthorized transactions. Complete these verification and to get your Setel Account upgraded and secured.

BenefitsBasic WalletUpgraded Wallet
Single Transaction LimitRM500RM2,000
Maximum Wallet BalanceRM500RM5,000
In-store & Online ShoppingYesYes
Wallet Sharing Feature (Setel Share)NoYes

Steps to upgrade your Setel Account!

Verify your Setel App account by providing your background information via the e-KYC process.

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Under More page, go to Payment Methods. Tap on Upgrade Now to proceed.

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Tap on Upgrade Now to proceed with your verification.

Screen Ekyc Submission Process


Complete the eKYC verification by providing your profession information, photo of your MyKad and a selfie.

Screen Ekyc Successful


You will be prompted when you have successfully upgraded your wallet.

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Frequently asked questions

For purposes such as detection and prevention of fraud, your identification documents and facial verification are needed to ensure your documents are legit and indeed you are the same person. Setel Ventures Sdn Bhd assures that your personal details will not be shared or sold to any other parties, in accordance with the Personal Data Protection Act 2010 or other applicable laws. Kindly read and understand our privacy policy at

Yes. You can retry again to submit your details for verification in order for you to upgrade your Setel Wallet limit.

You can chat with us via live chat or email us at regarding your issue for further assistance.

Kindly make sure that your Setel App version has been upgraded to at least 1.80 and above to access this feature in the app.

Customer Service

If you require any help, our friendly customer service team would love to assist you on all your queries. Kindly email us at