Automated Parking Payment

Skip the hassle of paying with cards. Park & go with Setel’s automated license plate recognition system with no surcharge.

Park & pay automatically with Setel

Set Up

Complete your one-time setup in advance on the Setel app.

Enter

Setel lanes, wait for license plate to be scanned & registered. Track parking duration on the app.

Exit

Wait for license plate to be scanned at Setel lanes.
Fee’s only deducted upon exit.*

Activate feature earlier for a seamless experience

Step 1 Home

1. Tap on 'Parking'

Can’t see ‘Parking’ on your Setel ‘Home’ tab? Do ensure you have updated your Setel app.

Step 2 Vehicle

2. Add vehicle

Enter accurate details to avoid inconvenience.
Multiple vehicles allowed.

Step 3 Parking

3. Top up Setel Wallet

To ensure balance can cover parking fee. (Standard parking fee with no surchange.)

Locating Setel lanes

All entries and exits are Setel enabled.

Parking Locates

Frequently asked questions

General

You will need to install the Setel App (1) and register accordingly.

Launch the Setel App and click on the More button and choose the Parking icon.

Add your vehicle information and you are good to go!

(1) Available on Android and iOS.

Yes.

You can register and enable more than one vehicle under your Setel account.

However, only a single enabled vehicle at a time can be selected for the automated parking
session.

You can add your vehicle information on the parking page and enable the vehicle that will be
used for your parking session.

Check your mobile’s notification settings and ensure that notifications from the Setel App are allowed.

If you have enabled the notifications but still encounter problems, you can contact us via:

1. live chat through the Setel App.

2. email us at hello@setel.my.

You can view your active parking session at the homepage of the Setel App.

Select View details to view the current parking summary.

To end your active parking session, simply exit the parking location. Once you have driven
through the exit barrier gate, your parking fees will automatically be deducted from Setel
based on your selected payment method.

*Note that you cannot toggle off automated parking payments for a vehicle with an active
parking session in progress.

If you encounter this issue, please contact the car park help desk/car park management via the help button available of the parking location for an immediate response.

Yes, you will be able to earn Mesra points for parking fees paid via Setel.

You will still be able to enter the car park with insufficient wallet balance however your car will not be able to leave the premise unless you have topped up your Setel wallet prior to leaving the car park. The system will also send you a reminder upon entry to ensure you have sufficient balance prior to your departure from the mall.

Approach the designated Setel lanes slowly and wait for the LPR (License Plate Recognition) system to scan and register your car plate number (this may take 3-5 seconds). The barrier will automatically be lifted for you to enter once it is registered.

Our cameras are smart, but sometimes they can get a little confused. Rest assured we’re working hard to improve the plate recognition system.

This issue may happen due to several factors including (but not limited to):

  • Shiny letters or plates causing glare in the camera sensors

  • Letters on the plate are located too close together, especially with narrower characters like “1”

  • Vehicle has plate located in a non-standard or difficult-to-view location

  • Vehicle may be in motion

A vehicle can only be enabled for automated parking on a single device at a time.

The account that has the vehicle enabled will be charged even if the device is not at the parking area.

Payment

The payment will automatically be deducted from Setel based on your selected payment method.

If the Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid
any issues.

Yes.

There is no minimum amount required in your Setel Wallet to enter the parking location.
However, before exiting, please ensure you have a sufficient balance in your Setel Wallet
for your parking fee to be deducted automatically.

Yes.

Your parking is still valid/active however you will be required to top up your wallet in order to leave and end the parking session.

The Setel App will notify you if you have a low balance in your wallet.

Yes.

You can register your friend’s or family’s vehicle under your Setel account, but only one
active parking session is allowed at a time.

Unfortunately, no.

Currently, we only support Setel Wallet.

More payment options will be coming soon!

There are no transaction fees for using ticketless and automated parking with Setel.

You will only need to pay the parking fees based on the car park’s parking rate.

There are no transaction fees for using ticketless and automated parking with Setel.

You will only need to pay the parking fees based on the car park’s parking rate.

Once your parking session has ended, Setel will generate an e-receipt upon successful payment.

You can tap on View transaction details to view the full e-receipt.

You can also view all of the payments that have been made through Setel by clicking More
at the bottom right and selecting Payment history.

You can:

Download the receipt in PDF format in the Setel App after the payment has been completed.

Resend the email receipt to your registered email from the payment history page.

The full receipt will generate all of the parking details such as location, payment method, etc.

Location

Currently, the only available location is Suria KLCC, Kompleks Dayabumi, Kuala Lumpur Convention Centre & Permata Sapura (Lot 91).

More locations will be coming soon! 

To enable automatic location, you will need to turn on your GPS and allow location access.

Once your location is enabled, the app will automatically display the available parking locations
nearby.

Can’t find the answer you’re looking for? Reach out to our customer support team.