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User Researcher

We’re looking for a User Researcher to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Ensure research is grounded in deep and contextual understanding of what matters to the customers.
  • Own and manage user research activities; everything from guerrilla research to online usability test and generative research programs.
  • Deliver end to end research program – conduct and moderate one-on-one in depth interview sessions, research synthesis, compile reports and presentation of findings.
  • Create and maintain a repository of research knowledge/insights, Customer Journeys and other deliverables from research activities.
  • Researching / trialling new research tools to improve research practices and work efficiencies .
  • A relentless drive to get stuff done.  A hands-on problem solver, you persevere when others fall away. You do whatever it takes to generate and present meaningful insights – trawl research recordings and help with translation as needed.
  • Work closely with designers, product managers, engineers and analytics team .

You’re a great fit if you have:

  • At least 3 years of working experience as user researcher with knowledge and experience in various research methods (Qualitative and Quantitative). Able to work with user research independently – observation, interview, survey, contextual and usability testing).
  • Curious about people and their behaviour, obsessive about uncovering customer problems.
  • An analytical mind to sift through the behaviours, finding meaning in research data and translating it into insights.
  • Ability to probe for meaning in user interviews, must be comfortable having conversation with people and search for behavioural patterns.
  • Strong written and spoken English, and multi-lingual to facilitate interviews in local language (added advantage).
  • Team player.
  • Excellent communication, presentation, interpersonal, and analytical skills.
  • Ability to learn quickly in a dynamic environment.
  • Degree in Organizational Psychology, Human Centred Design or equivalent. A working experience of the equivalent is also acceptable for the position.

Bonus Qualifications

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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