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Full-Time

Technical Writer

Setel aims to deliver a seamless and frictionless consumer lifestyle. This extends to the documentation and guides we present to our customers and partners. We are looking for a Technical Writer to join our team and build clear and effective communication processes and documentation.

In This Role You Will:
  • Develop comprehensive documentation that meets our standards.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.
  • Evaluate current content and develop innovative approaches for improvement.

 

Daily, Weekly, and Monthly Responsibilities;

  • Research, outline, write, and edit new and existing content such as user guides and knowledge base articles, working closely with Product Managers, Marketing, and Engineering to understand project requirements.
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
  • Collaborate with Marketing and UX Designers to create UX copy.

You’re a great fit if you have:

  • Excellent command of written and spoken English.
  • Proficiency in technical writing skills.
  • Ability to quickly learn new systems, concepts, and technologies.
  • Experience working with graphics and videos would be an advantage.
  • Experience and exposure to web and web applications as well as knowledge of HTML, CSS, and REST APIs would be a huge advantage.

Bonus Qualifications