Technical Account Specialist

We’re looking for a Technical Account Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Provide technical consultation/documentation for clients/merchants to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance, especially on reliability and up-time.
  • Identify solutions to reduce support costs for both Setel and clients/merchants.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the commercial department to win new business and increase sales.
  • Establish best practices in keeping track and closing open items with clients/merchants during the pre-/post-sales phase.
  • Keep track of clients/merchants commercial performance metrics.

You’re a great fit if you have:

  • Proven work experience in technical account management/field service operations or relevant field.
  • BSc degree in Computer Science or relevant field.
  • Solid technical background with hands on experience in digital technologies.
  • Understand application flow and technical terminology to communicate with engineers.
  • An ability to gasp customers’ needs and suggest timely solutions.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organisational skills.
  • Strong customer service focus.
  • Must be adaptable and have a strong disposition to learn in a fast-paced environment.
  • Ability to work as required and within also within different time zones.

Bonus Qualifications