System Support Engineer

We’re looking for a System Support Engineer to join the Setel Operation team.

We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you live to solve hard problems, love proving out new technologies and takes pride in your deliverables, then we’d love to meet you!

In This Role You Will:
  • Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues.
  • Work with Customer Operation team to provide technical guidance and troubleshoot operational challenges.
  • Develop training documentation and mentor other team members.
  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability.
  • Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership.
  • Document specific techniques for incident/problem resolution that will enable proactive system management.
  • Own and drive Root Case Analysis (RCA) on complex system issues.

You’re a great fit if you have:

  • Diploma/ Degree in Computer Information Technology (Software).
  • Min 2 – 3 years of experience in Application Development, Nodejs, Aws, Azure.
  • Preferable relevant industry experience (IT / Computer system engineering / Systems engineering and analysis).

Bonus Qualifications