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System Reliability Engineer

We are looking for a System Reliability Engineer (Technical Operations) to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. We are obsessed about delivering a seamless and frictionless retail experience for our customer. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Collaborate with internal business partners to identify customer and merchant issues.
  • Proactively build and implement solutions to improve support and operational efficiency.
  • Provide analytical and troubleshooting support to internal business partners.
  • Take part in documenting technical processes, incident reports, guides and knowledgebase.
  • Get involved in the design, build and maintenance of cloud infrastructure.
  • Ensure all key services are measured, monitored and raising alerts when needed.
  • Be part of on-call duties.

You’re a great fit if you have:

  • A degree in Information System or related fields (fresh graduate) OR 2+ years of experience as a software engineer.


Additional requirements:

  • Comfortable with on-call rotation, part of an on-call schedule 24/7.
  • Strong attention to detail and excellent analytical capabilities.
  • Experience troubleshooting problems and working with a team to resolve large scale production issues.


Interest to learn the following technologies is desirable:

  • Database solutions such as PostgreSQL, MySQL, MongoDB, DynamoDB, Elasticsearch, Redis.
  • AWS services including but not limited to CloudWatch, EKS, Redshift, Lambda.
  • Container based architecture – Docker, Kubernetes, Rancher, Swarm.
  • Modern programming languages e.g. Ruby, Javascript, Python, Elixir, Go.
  • Monitoring services such as New Relic, DataDog, Grafana+Prometheus, Elastic APM.
  • Linux OS and scripting (Bash, PowerShell, Python or similar).
  • Networking knowledge of the TCP/IP stack, internet routing and load balancing.


Above all, we will definitely emphasise more on:

  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively across teams.
  • Ability to take ownership and drive initiatives.
  • Being humble and customer-centric.

Bonus Qualifications

  • Experience working in an Operations team.
  • Background in mobile application development.

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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