Senior Risk Specialist

We’re looking for a Senior Risk Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Risk Operations representative for Customer operations matters i.e investigation, chargeback, payment failure, financial adjustment.
  • Fraud Tool Tester & Project Representative.
  • Transactional Investigator, Investigator for the Internal and External cases.
  • Operational Lapses / Losses Recovery representative.
  • Risk Assessor for New Product Launches / Non-Ops / Ops.

You’re a great fit if you have:

  • Data Analysis ie Holstics.
  • Technical escalation via JIRA & Zendesk Cases Management.
  • Google Apps; Google Sheet, GoogleDocs etc.
  • Risk Assessment & Investigation Techniques.

Bonus Qualifications