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Risk & Recovery Analyst

We’re looking for a Risk & Recovery Analyst to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Build relationships across all levels within various functions spanning Operations, Marketing, Data, and Finance to be able to drive commitment and implement innovation and transformation activities related to Reconciliation and Recovery Operations, new business models, and digitalization.
  • Being able to analyze and identify transactional and suspicious transactions.
  • Analyze impact on reconciled discrepancies efficiently and in a timely manner for customers.
  • Perform account management and reconciliation, consulting with customers, ensuring accurate data, and reporting status updates.

You’re a great fit if you have:

  • Excellent problem solving, strategic thinking and analytical skills.
  • Drive for results in an ambiguous environment.
  • Excellent in Data Analysis via Excel/Google Sheets.
  • Outstanding team working and communication skills.
  • Ability to work under pressure and on tight deadlines.

Bonus Qualifications

  • Experience working in the IT/E-Commerce/Financial Technology/E-Money industry.

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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