IT Support Executive

Operations

|

Full-Time

We’re looking for a Technical Account Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:

Identifying and troubleshooting hardware and software issues
Diagnosing faults on Windows machines, Macs and android based devices.
Communicate with customers/colleagues to quickly get to the root of their problem.
Providing timely and accurate customer/user feedback.
Following up with users to ensure the problem is resolved.
Familiar with computer hardware and peripherals.
Maintain procedural documentation for reference.
Manage multiple cases at one time.
Support initiatives for continuous improvement plans.
Utilize security guidelines as appropriate for support activities.
Involve in planning, scheduling and monitoring projects tasks as agreed by the Organization.
Ready to work on Flexible shift/timings/weekend standby if required.
After office hours support (standby on rotational basis if required).
Able to take ownership of a task or issue to ensure the correct solution is provided to solve Users issues.
Prepare weekly reports for internal reporting.

You’re a great fit if you have:

Proficiency in Windows and Mac OS.
Experience with tools such as Zendesk, JIRA, Confluence, Holistics, MongoDb will be an added advantage.
Knowledge in Access Management, IAM , PAM is preferred
Knowledge in integrating multiple tools and automation is preferred
Sound knowledge of governance and compliance in IT is preferred
Good written and verbal reporting skills.
Procurement of licenses and hardware

Bonus Qualifications

Experience troubleshooting problems and working with a team to resolve large scale production issues
Flexibility to work on on-call duties

Above all, we will definitely emphasise more on:

Excellent written and verbal communication skills.
Ability to work independently and collaboratively across teams.
Ability to take ownership and drive initiatives.
Being humble and customer-centric.

Operations

|

Full-Time

IT Support Executive

#WeSetelForYou

Company

merchants

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