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IT Support Executive

We’re looking for a Technical Account Specialist to join the Setel KL team. We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Identifying and troubleshooting hardware and software issues
  • Diagnosing faults on Windows machines, Macs and android based devices.
  • Communicate with customers/colleagues to quickly get to the root of their problem.
  • Providing timely and accurate customer/user feedback.
  • Following up with users to ensure the problem is resolved.
  • Familiar with computer hardware and peripherals.
  • Maintain procedural documentation for reference.
  • Manage multiple cases at one time.
  • Support initiatives for continuous improvement plans.
  • Utilize security guidelines as appropriate for support activities.
  • Involve in planning, scheduling and monitoring projects tasks as agreed by the Organization.
  • Ready to work on Flexible shift/timings/weekend standby if required.
  • After office hours support (standby on rotational basis if required).
  • Able to take ownership of a task or issue to ensure the correct solution is provided to solve Users issues.
  • Prepare weekly reports for internal reporting.

You’re a great fit if you have:

  • Proficiency in Windows and Mac OS.
  • Experience with tools such as Zendesk, JIRA, Confluence, Holistics, MongoDb will be an added advantage.
  • Knowledge in Access Management, IAM , PAM is preferred
  • Knowledge in integrating multiple tools and automation is preferred
  • Sound knowledge of governance and compliance in IT is preferred
  • Good written and verbal reporting skills.
  • Procurement of licenses and hardware



Bonus Qualifications

  • Experience troubleshooting problems and working with a team to resolve large scale production issues
  • Flexibility to work on on-call duties


Above all, we will definitely emphasise more on:

  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively across teams.
  • Ability to take ownership and drive initiatives.
  • Being humble and customer-centric.

Setel Ventures Sdn Bhd is fully committed to the protection of Personal Data and the compliance of Personal Data Protection Act 2010 (“Act”). Setel Ventures Sdn Bhd assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only to be used within the Setel Ventures Sdn Bhd.

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