Data Analyst-Product

We are looking for a Data Analyst-Product to help expand the capabilities of the data team. We are obsessed about delivering a seamless and frictionless retail experience for our customer. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you’re ready to be part of Setel.

In This Role You Will:
  • Continuously collaborate with senior product stakeholders to understand the key product KPIs and goals and translate them into reporting specifications.
  • Manages the administration and execution of the KPI reporting by designing and maintaining the appropriate reporting interfaces and deliverables e.g. spreadsheets, dashboards, automated emails.
  • Actively monitor product KPIs and progress to product portfolios, identify variations in performance and alert product stakeholders accordingly.
  • Effectively prioritize and support important ad-hoc queries and analysis needed by product stakeholders e.g. product portfolio meetings.
  • Support training & onboarding for product team members and company to the various existing product metrics.
  • Work with Analytics Engineer (Product) and fellow data team members in developing core datasets that ensure self-service availability of important product data, with the right format and granularity.
  • Monitor and maintain dashboards on the health of our transactional experiences across orders, payments and loyalty (error rates etc) and deep dive where necessary.
  • Maintain thorough knowledge of existing and emerging metrics as needed for analytics and diligently update the data glossary.
  • Contribute to the data team knowledge base and overall team growth through effective work documentation & peer knowledge sharing.

You’re a great fit if you have:

  • Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Data Science, Engineering or other related fields.
  • 2+ years of experience with at least 1 years of experience in a data analytics role.
  • Understanding of the key drivers within the transactional B2C/payments/loyalty domain is preferred, but not a requirement.
  • Financial services experience is a plus.


Technical & Functional Skills:

  • Ability to access a relational database using SQL with fluent ability to understand, write and modify SQL code.
  • Experience with navigating databases or data warehouse to understand raw data sources and performing data cleansing and dimensional modelling tasks.
  • Experience with Product Analytics tools e.g. Mixpanel, Amplitude, Google Analytics.
  • Ability to leverage data visualization tools to create reports and dashboards e.g. Google Data Studio, Power BI, Tableau. MicroStrategy.
  • Familiarity with setting up metrics and key performance indicators for either B2C or B2B products.
  • Familiarity with customer analytics concepts e.g. conversion, segmentation, retention, funnel analysis.


Soft Skills:

  •  Ability to work independently and collaboratively with other functional teams e.g. product, engineering.
  • Positive and reliable team player with strong collaboration skills.
  • Exceptional attention to detail and quality.
  • Strong written and verbal communications skills.
  • High energy, self-motivated and able to thrive in a fast-paced environment.
  • Humble and customer-centric.

Bonus Qualifications