Frequently Asked Questions
PUDO Point operators
1. How can I become a Setel Express PUDO Point?
Please visit our website and navigate to the list of PUDO Points. Choose to register and fill out the application form. Our team will review your application and contact you for further steps.
2. What are the requirements to become a Setel Express PUDO Point?
To become a Setel Express PUDO Point, you will need a physical business establishment, sufficient space to handle parcels, a reliable internet connection, and adherence to our operational and security guidelines.
3. Can I use my existing logistics provider with Setel Express PUDO?
Currently, Setel Express PUDO requires the use of our authorized logistics partners GDEX. However, as we continue to expand, we plan to onboard more logistics providers in the future.
4. Is there a specific integration process for retailers to enable Setel Express PUDO as an option?
Yes, we provide integration guidelines and support for retailers to enable Setel Express PUDO as a shipping option on their platforms. Please contact our support team for further assistance.
Consumers
1. How does Setel Express PUDO work for parcel collection?
Setel Express PUDO allows you to select a convenient collection point during the checkout process. Once your parcel arrives at the designated collection point, you will receive a notification to collect it within the operating hours.
2. How can I locate the nearest Setel Express PUDO Point?
You can find the nearest Setel Express PUDO Point by visiting our website.
3. What is the operating hour of Setel Express PUDO Point?
The operating hour of Setel Express PUDO Point may vary. Please check the specific operating hours of each PUDO Point on our website or during the checkout process.
4. Can I send and receive parcels of any size through Setel Express PUDO?
Setel Express PUDO can accommodate parcels ranging from A3 size flyers up to a maximum size of 30cm x 30cm x 30cm (length x width x height) or up to 10kg.
5. Is there a weight limit for parcels using Setel Express PUDO?
The weight limit for parcels using Setel Express PUDO is 10kg or within the size limitations mentioned earlier.
6. How secure are the parcels at Setel Express PUDO Point?
The security of parcels at Setel Express PUDO Point is a top priority. We have robust measures in place to ensure the safety and integrity of all parcels throughout the process.
7. What happens if I miss collecting my parcel from Setel Express PUDO Point?
If you miss collecting your parcel within the designated time frame, please refer to the notification or contact our customer support for further instructions.
8. Can I authorize someone else to collect my parcel from Setel Express PUDO Point on my behalf?
Yes, you can authorize someone else to collect your parcel from Setel Express PUDO Point on your behalf. They will need to present the necessary identification and authorization details.
9. Are there any additional fees associated with using Setel Express PUDO services?
Setel Express PUDO services may have associated fees, such as handling or storage charges. Please refer to our website or contact our support team for detailed information on any applicable fees.
10. Will Setel Express PUDO be available in locations outside the current service areas?
We are continuously expanding our service areas. Please stay updated on our website for new locations.
11. How can I provide feedback or report any issues related to Setel Express PUDO services?
10. What are the operating hours of the Setel Express PUDO support team?
Setel Express PUDO support team operates Monday to Friday, 9am to 6pm.
Have other questions?
Reach out to us at hello-express@setel.com
Setel Express, supported by PETRONAS Dagangan Berhad, aims to provide customers with a seamless delivery experience at an affordable cost. All this to delight customers with a seamless and customised retail-on-the-go experience.
Reach out to us at hello-express@setel.com
Setel Express Sdn. Bhd., a wholly owned subsidiary of PETRONAS Dagangan Berhad, a company registered in Malaysia with company number 199901009862 (484762-U)