What can I expect from the new brand experience for Mesra Rewards redemption?

You will find a more seamless experience when redeeming on the brand new Mesra Rewards redemption website. You can now check your Mesra points and redeem deals using your points with ease, all in one place through setel.com/mesrarewards

When is the new brand experience happening?

You can look forward to experience the new Mesra Rewards redemption starting 1 December 2020. Customers are advised to claim all redeemed vouchers at merchant outlets before 31 December 2020.

Why is PETRONAS bringing a brand new experience to Mesra Rewards redemption?

As part of our initiative to digitalise the Mesra Loyalty Programme, we are innovating to improve the Mesra Rewards redemption experience for you.

I still have a voucher that is yet to be claimed at the merchant outlet, what will happen to my valid unclaimed voucher after 1st Dec 2020?

You can still login into the existing Mesra Rewards redemption website on http://mesrarewards.foryoubiz.com before 31 December 2020 to claim your voucher(s) at the merchant's outlet.

Will I get refund for all my valid vouchers if I fail to claim it by 31st Dec 2020?

Unfortunately no. The voucher is non-refundable. The customers are advised to read the deal descriptions clearly before proceeding with the redemption. Contact our customer service for further clarification via Chat/email at hello@setel.my

Moving forward, where can I redeem deals using Mesra points on and after 1 December 2020?

To redeem your Mesra points, you will need to register an account at setel.com/mesrarewards or redeem via the Setel app.

What happens if my unclaimed voucher from http://mesrarewards.foryoubiz.com has expired?

The expired vouchers can't be renewed or extended. We would advise you to check the voucher's expiry date and redeem it before it expires.

Why must I register again?

As part of our efforts to deliver a more seamless & enhanced Mesra redemption experience to you, you will need to register for a new account on setel.com/mesrarewards.

I have an active Mesra Rewards redemption login with a valid email address and phone number, can I login to the new website using that credentials?

As part of our initiative to upgrade your experience with us, you are required to register for a new account on setel.com/mesrarewards

Will I still be able to use my physical Mesra Card for collecting points and making redemption on the new Mesra Rewards redemption website?

You'll be able to continue using your physical Mesra Card for points collection. Starting from 1 December 2020, head over to setel.com/mesrarewards to experience the new Mesra Rewards redemption. With the Setel app, you can check, earn & redeem Mesra points right from the app without swiping the card. Download the app today!

I am an existing Setel customer, do I need to register again on the Mesra Rewards redemption web?

No, you do not need to register again. Just login to setel.com/mesrarewards with your mobile phone number that is tied to your Setel account. Please ensure that you've linked and activated your Mesra Card with Setel before you proceed to redeem your Mesra points for rewards!

Must I download Setel app to redeem my Mesra points?

We are constantly innovating and improving to provide a more convenient customer experience for you. With Setel, there are 2 ways for you to redeem your Mesra points.

1. Via the Setel app, you will be able to check, earn & redeem Mesra points right from the app without swiping the physical Mesra Card.

2. Via the website setel.com/mesrarewards, you will be able to check, earn & redeem Mesra points for rewards starting from 1 December 2020. You may continue to redeem your Mesra points for rewards at https://mesrarewards.foryoubiz.com/ until 30 November 2020.

What will happen to my current physical Mesra Card and Mesra points?

Head on over to setel.com/mesrarewards to register for a new account and transfer your Mesra points from your physical Mesra Card to Setel. All points collected on your physical card will be reflected in your new digital Mesra account. You can now start to redeem your Mesra points for rewards via the new website.

I usually pay for fuel with cash / credit card / debit card and swipe my physical Mesra Card. I have not downloaded Setel can I still redeem deals on the new Mesra Rewards redemption website with my Mesra points??

You may continue to pay for fuel with other payment methods & swipe your physical Mesra Card to earn points. You may continue to redeem your Mesra points for rewards at https://mesrarewards.foryoubiz.com/ until 30 Nov 2020. Starting from 1 Dec 2020, all Mesra members will need to perform their Mesra points redemption via setel.com/mesrarewards

At setel.com/mesrarewards, kindly register for a new account and link your physical Mesra Card. All points collected on your physical card will be reflected in your new digital Mesra account, which you use to redeem rewards

If you prefer to pay for fuel with cash, you can top up your Setel account with cash at the cashiers of PETRONAS stations today. You can then proceed to pay for fuel right from your vehicle without needing to queue at the cashier and minimise contact.

For credit card users, you can now make direct fuel payments with your credit card on Setel with CardTerus and enjoy up to 10% fuel cashback* when you pay with qualified credit cards from participating banks. Learn more at https://setel.com/promotions/cardterus/

I don't have access to data and internet, can someone else register for me?

To protect your data privacy, we strongly recommend that you complete registration on your own.

What can I do if someone else has already registered for an account with my phone number?

Please reach out to Setel Customer support via live chat or email at hello@setel.my. You can also call Mesralink at 1300-22-8888.

I have several physical Mesra Cards, how do I consolidate all my cards?

Customer is advised to only register and link one (1) Mesra Card per NRIC number. Kindly call Mesralink at 1300-22-8888 for further assistance.

I think I have a registered Mesra account but I've forgot/misplaced my physical Mesra Card. What should I do?

If you are an existing Setel user, just login with your mobile phone number that is tied to your Setel account and you may proceed to redeem your Mesra points for rewards!

How do I login into the new Mesra Rewards redemption website?

If you don't have a Setel account yet, just register on setel.com/mesrarewards then transfer your Mesra points from your physical Mesra Card to your new Setel account. All points collected on your physical card will be reflected in your new digital Mesra account. You can then start to redeem your points for rewards on the new website.

If you are an existing Setel user, just login with your mobile phone number that is tied to your Setel account and you may proceed to redeem your Mesra points for rewards!