How we can help?

GENERAL

What is the PETRONAS Shop?

Introducing PETRONAS Shop, a one-stop shop where you can shop for authentic PETRONAS merchandise, vouchers, souvenir, and more. To shop, visit www.setel.com/PETRONAS-Shop.

How can I purchase PETRONAS Shop apparel and merchandise?

Introducing PETRONAS Shop, a one-stop shop where you can shop for authentic PETRONAS merchandise, vouchers, souvenir, and more. To shop, visit www.setel.com/PETRONAS-Shop.

What is the product range offered by PETRONAS Shop?

We offer a wide range of exclusive PETRONAS merchandise, ranging from apparel such as t-shirts, jerseys and jackets that come in a wide range of sizes to accessories such as bags, eyewear and more. We’re continuously introducing new designs, so be sure to always visit us to get your hands on the latest merchandise!

Do I have to register with PETRONAS Shop to make purchases?

You do not need to register with PETRONAS Shop to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PETRONAS Shop’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.

How will I know if my online registration was successful?

Upon successful registration, you will receive an acknowledgement email with instructions on how you can activate your account.

I did not receive the acknowledgement email and was not able to activate my account. What should I do?

Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300 88 8181.

What should I do if I have any enquiries or complaints?

You can drop us an email at mesralink@petronas.com or call 1300 88 8181.

Is PETRONAS Shop and PRYSM the same?

They are different. PETRONAS Shop is your one-stop shop for authentic PETRONAS products. You can find products from brands such as Setel, PRYSM, PETRONAS Twin Towers Gift Shop and Petrosains.
PRYSM is one of the brands that are available on the shop.

Are the prices still the same?

Yes, we offer PRYSM products on the PETRONAS Shop at the same prices you enjoy and love. Remember to shop conveniently with our seamless one-click checkout when you pay with Setel and earn Mesra points for every purchase.

Is my PRYSM account still valid on PETRONAS Shop?

Yes, you may still login to your PRYSM account on the PETRONAS Shop.

Can I purchase without creating an account on PETRONAS Shop?

Yes, you may purchase without a login.
We recommend creating an account or enjoy a seamless shopping experience with your Setel account with our one-click checkout and earn Mesra points for every purchase.

Is PETRONAS Shop available on the Setel app?

Yes, you can find PETRONAS Shop on the Setel app. Just tap “More” and “PETRONAS Shop”. Alternatively, you can also shop at www.setel.com/PETRONAS-Shop.

Will it change the way I make my purchase?

The method of purchase will remain the same. Now you will have a wider selection of authentic PETRONAS products and a fresh new layout for a better customer experience.

Is this a scam or fake website?

No, PETRONAS Shop has been created to provide customers a one-stop shop for all authentic PETRONAS products.

Can I buy multiple types of products from the shop in one purchase?

Yes, you would be able to purchase multiple items from a wider range of PETRONAS products, all from the PETRONAS Shop.

Are the items on PETRONAS Shop authentic?

Yes, they’re official PETRONAS products.

As a PETRONAS staff/ dealer, do I still get to enjoy the PETRONAS staff/dealer discount?

Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.

I have a Setel account. Can I use it to login into PETRONAS Shop?

Yes, you may. Enjoy a seamless payment experience with Setel, try the one-click checkout and earn Mesra points for every purchase.

What do I earn if I shop at PETRONAS Shop?

Pay with Setel & earn Mesra points with every purchase. The Mesra points can be used to redeem Mesra rewards such as fuel, vouchers and more.

I don’t have a Mesra Card, how can I earn Mesra points for my purchases here?

You may sign up for a Setel account and activate your virtual Mesra card within the app. Once you have done so, pay for your purchase with Setel & automatically earn Mesra points with every purchase.

What happened to www.petronasmerchandise.com?

www.petronasmerchandise.com would no longer be available and all PRYSM products are now made available at PETRONAS Shop . Shop authentic PETRONAS products at www.setel.com/PETRONAS-Shop.

Why is PETRONAS Shop set up on Setel.com?

When you shop at www.setel.com/PETRONAS-Shop., you will be able to enjoy better convenience when you login with your Setel account, select one-click checkout, pay with Setel & automatically earn Mesra points.

PAYMENTS

How can I pay for my order?

We accept payments via Online Payments e.g. credit/debit card, online bank transfer, Setel and most of other eWallets in Malaysia.
For PETRONAS dealers and staff, we also offer payment option through PETRONAS account deduction.

Is there an instalment payment plan?

Yes, you may select buy now pay later payment option offered by MobyPay upon checkout. You may enjoy 3 months 0% instalment with any debit or credit card. To understand further, kindly refer to INSTALMENT PLAN.

What currency will my purchases be in?

All transactions on this website are to be conducted and are payable in Ringgit Malaysia (MYR).

My payment transaction failed, what should I do?

Please write to mesralink@petronas.com or call 1300 88 8181.

Is there an instalment payment plan?

Yes, you may select buy now pay later payment option offered by MobyPay upon checkout. You may enjoy 3 months 0% instalment with any debit or credit card. To understand further, kindly refer to INSTALMENT PLAN.

Will there be extra charges buying from PETRONAS Shop vs buying from www.petronasmerchandise.com?

No, the prices remain the same with no additional charges.

What are the payment methods available on PETRONAS Shop?

We accept various payment methods such as credit/debit card, online bank transfer, Setel and GrabPay.
For PETRONAS dealers and staff, we also offer payment option through the PETRONAS account deduction.

INSTALMENT PLAN

How do I apply for the instalment plan?

You just need to select MobyPay 3 months 0% instalment plan upon checkout.

Is there a minimum purchase amount for MobyPay?

The minimum purchase amount is RM10. So, buy more to enjoy the convenience of paying with easy instalment plan!

Can I pay with part direct payment and part instalment?

For now, you will have to separate your order into 2 different transactions.

Whom do I pay at the end of the day?

MobyPay will directly debit your debit or credit card (as specified during checkout) for the monthly instalment. Your first instalment will be auto-deducted upon checkout while the rest of the instalments will be auto-deducted every 30 calendar days. All you need to do is to ensure that there are enough funds in the account for the deduction.

My first instalment is higher than selling price divided by 3? Why?

The first payment may be slightly higher due to the rounding mechanism. Total 3 months payment will be exactly the same amount of the item that you purchase.

What happens if my total purchase is more than my credit limit on MobyPay?

You may still purchase the items by paying the difference in your first instalment e.g. total purchase is RM800 but credit limit is RM600

  • At checkout: Pay RM400
  • 1st instalment: Pay RM200
  • 2nd instalment: Pay RM200
  • If I have an existing instalment plan with MobyPay, may I apply for this instalment?

    You can make as many purchases as long as you are within your credit limit by MobyPay.

    How can I increase my credit limit?

    You can apply at MobyPay website: www.Mobypay.my by providing any of the following document:

  • Latest EPF statement
  • Latest pay slip
  • 3 months bank statement or other income statement
  • Utility bills

  • Kindly note the more document you submit, the higher your chance of a higher credit limit.

    Will MobyPay affect my credit card balance?

    No, the credit line extended by MobyPay is separate from your credit card. Purchases made using MobyPay will also not affect your credit card balance unless you utilise your credit card to repay your Mobypay instalments. If this is your choice of instalment repayment, your monthly instalments will be deducted from your credit card via auto-debit.

    What if there are not enough funds for auto-debit in my account?

    If your payment is outstanding, you will be given a grace period of 48 hours to make the necessary arrangements to ensure that there are sufficient funds in your banking account for auto-debit or to change the repayment method.
    During the stipulated grace period, you will be receiving email/telephone reminders for the necessary arrangements to be made.

    What happens if I am late on my repayment?

    You will be given another grace period of 5 days to make the necessary repayment arrangements. During the grace period, the system will prevent you from making any further purchases using MobyPay to ensure that your debt does not exceed your repayment capability. If you have exceeded the grace period, and your payment still has not gone through, you will be charged a processing fee which was initially waived for the first three months together with a late payment fee.

    What happens if I am not able to repay my monthly instalment?

    If you are unable to repay one monthly instalment, the system is auto-configured to prevent you from making more purchases via MobyPay to get you back on track.

    What happens if I do not pay my bills at all?

    This will be reported to various Credit Bureaus in Malaysia under trade reference. This negative remark may prevent you from securing future financial assistance from other financial institutions until you have repaid your debt.

    DELIVERY

    What are the delivery charges?

    Delivery charges vary depending on the delivery destination, product weight and delivery option. It will be displayed at the Checkout page and will be added to your total payable amount.

    How long does the delivery take?

    Deliveries usually takes up to 14 business days.
    Some of you might experience late shipping delivery due to processing time by warehouse and courier company, distance, weather conditions and failed delivery attempts by the courier company.

    Can orders be delivered to overseas addresses?

    Currently, orders are only available for delivery within Malaysia.

    Can orders be delivered to anywhere within Malaysia?

    Yes, orders can be delivered to all addresses within Malaysia except for P.O. Box addresses.

    Can I change my delivery address?

    Once your order has been submitted, you are not allowed to change the delivery address.

    What happens if I am not at the delivery address to receive my order?

    Unfortunately, we are unable to bear the costs for any unsuccessful deliveries and order cancellation is not allowed once they have been submitted successfully.

    ORDERS

    How can I cancel, return or exchange my order?

    Unfortunately, we will not be able to accept cancellations, returns or exchanges once orders have been submitted successfully.

    How can I find out whether my order was successfully processed?

    We will send an Order Confirmation email to your registered email address. You can also check the status at the My Orders page.

    How can I check the status of my order?

    You can view your order status on the My Orders page.

    Would my ongoing order be impacted by this change?

    None of your order(s) will be impacted by this change. It will be delivered to you within the stipulated timeline.