Setel Group is committed to protecting and respecting your privacy. This privacy statement (“Privacy Statement”) is issued to all of our customers (“you”, “your” or “yours”) in accordance with the requirements of the applicable data protection laws in your jurisdiction.
This Privacy Statement explains what personal data we collect through the use of our mobile application and our websites (respectively, “App” and “Website”), as well as products, services and any features offered by Setel Group (collectively, “Services”), when and why we collect it, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
As our valued customer, we would like you to understand that in connection with your commercial dealings with us, it is necessary for us to collect and process data about yourself and/or your business entity. Please read this Privacy Statement carefully to understand our practices regarding your personal data and how we will treat it.
For the purpose of this Privacy Statement, the term “personal data” shall refer to any information that relates directly or indirectly to an individual, from which the said individual may be identified, and shall include sensitive personal data and expressions of opinion about any individual. Sensitive personal data may include information such as physical or mental health or medical conditions, political opinions, religious or other similar beliefs, commission or alleged commission of any offence.
You may choose whether or not to provide your personal data to us, including sensitive personal data. By providing your personal data to us and/or using our Services, App and Website, you consent to our collection, use and disclosure of your personal data in accordance with this Privacy Statement.
In this Privacy Statement, the terms “Setel Group”, “we”, “us”, and “our” refer to the combination of the following three (3) entities:
We may collect information about you directly from you, such as when you actively interact with our Website and App, when you contact us for further information, register for an account to use our Services, or take part in any of our online or digital initiatives, or when you communicate with us by email, chat, telephone or any other means.
We may also collect information about you indirectly, when we obtain information from third parties such as identity verification services, credit reporting agencies, regulatory and enforcement agencies, public databases or sources, third parties that are connected to you (e.g., other customers that are related to you), and from such other sources have obtained your consent to disclose your personal data.
The above description of personal data is a general description of the various types of personal data that we collect from our customers. Depending on the nature of business and circumstances, we may only need to collect and process a more limited form of personal data from certain customers. In other situations, there may be a need to collect more personal data depending upon the nature of transaction, business and so forth.
When we collect personal data from you through our App and Website, we will only do so when needed for the fulfilment of one or more of the purposes set out above, or in other ways for which we provide specific notice at the time of collection, or for which you have subsequently consented. Should there be a new purpose for the collection of data which is not covered under any purposes listed above, we shall notify you as provided for in this Privacy Notice.
Please note that we may also anonymise or aggregate your personal data by excluding information (such as your name) that make the data personally identifiable to you ("Anonymous Information"). As Anonymous Information is no longer considered personal data under personal data protection laws, our processing of Anonymous Information is not subject to the requirements as stated in this Privacy Statement.
Where we rely on your consent for processing your personal data, you may withdraw your previous consent to this processing at any time, by contacting us by using the contact details below. Please note, however, that withdrawing your consent will not affect the lawfulness of processing based on your previous consent prior to withdrawal.
There may be instances where we process your personal data on the basis of other lawful grounds (without having obtained your consent) where there are other lawful grounds to process the relevant personal data. We do not seek your consent in such cases largely so that we provide you with our Services in an efficient way (or where in some cases it might not be possible for us to seek your consent because we must process personal data, for example, for the detection of fraud).
The collection of your personal data by us may be mandatory or voluntary in nature depending on the purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Statement, we will not be able to provide our Services or otherwise deal with you.
References to consent given, or deemed to have been given, by an individual for the collection, use or disclosure of personal data about the individual, include consent given, or deemed to have been given, by any person validly acting on that individual’s behalf for the collection, use or disclosure of such personal data.
All information you provide to us is stored in a secure manner. We maintain appropriate administrative, technical and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal data you provide to us in accordance with applicable data protection laws. . In addition, we adopt contractual, technical, organisational and such other measures to safeguard your personal data in instances in which it is transferred to our data processors, including preventing personal data from being kept longer than is necessary for processing of the data, and from unauthorised or accidental access, processing, erasure, loss or use.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App and Website, you are responsible for keeping this password confidential. We ask you not to share your password (including one-time passwords (OTPs), or any other temporary passwords or verification codes) with anyone.
We only keep your personal data for as long as we require it in order to fulfil the purpose for which it was collected or provided to us (unless a legal obligation requires us to keep it for longer period).
We treat the confidentiality of your personal data very seriously and we limit access to personal data we collect about you to our employees and third parties (whether within or outside Malaysia), who we reasonably believe need to have access to your information to provide you with the information or services you request from us. Such third parties may include:
As part of the Services offered to you through our App and Website, the information which you provide to us may in some instances be transferred to countries outside of the jurisdiction. The data protection laws in such countries may not provide the same level of protection for your personal data as provided for under the local data protection laws. However, when we transfer your information outside of the jurisdiction, we take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Statement. If we transfer your personal data, we will always do so under strict conditions of confidentiality and similar levels of security safeguards.
We would like you to understand that it is important for you to provide the necessary personal data to us for the purpose of communication and promotion of our Services or our partners’ offers and for providing convenience to corporate customers, fleet management and to manage loyalty programmes for our customers.
The failure to supply your personal data as requested may result in us being unable to continue to provide you with the Services requested; unable to provide you with suitable recommendations; or unable to process your personal data for any of the purposes, if at all. It is also important that the personal data you have supplied is kept up-to-date. You should therefore keep your details in your Setel account updated and/or notify us of any changes so that we may update our records accordingly.
In relation to your personal data, you have the right to:
We may charge a reasonable fee for personal data access requests.
All requests for access to or correction of personal data should be made in writing to us via the contact details set out below. Our processing of your request may be conditional upon your completion of a data access request form at our request, which requires you to provide information such as “type of data” and “period covered by data”. However, please note that we have the right to refuse your data access or correction request in certain circumstances, in accordance with the applicable personal data protection laws. If we decide to refuse your request, we will inform you of the same in writing as well as the reasons for our refusal.
We adopt technical and organisational security measures to help protect against the loss, misuse and alteration of the information under our control. These steps take into account the sensitivity of the personal data we collect, process and store, and the current state of technology. While we cannot guarantee that loss, misuse or alteration to data will not occur, we ensure that our systems adhere to market security standards to help safeguard against such occurrences.
We aim to keep our records as up-to-date and accurate as possible. You can review, change or delete the details supplied to us through our App or Website by contacting us at the contact details set out below. You also have the right to ask us not to process your personal data for marketing purposes.
To the extent required by such applicable laws, we may inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at the contact details set out below. Please note that if you ask us to delete your data this may impact our ability to provide our Services to you. In addition, we may keep track of certain information for legal compliance purposes, so we may not be able to fully delete it in certain circumstances.
A cookie is a small data file that websites place on your hard drive when you visit. A cookie file can contain information such as a user ID that tracks the pages you’ve visited within that site. The cookies on this website are primarily used to recognize that a user has visited the website previously and to track user traffic patterns.
If you prefer not to receive cookies through the Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You also can refuse all cookies by turning them off in your browser. For more information about cookies, including how to set your browser to reject cookies, visit this link.
The cookies will remain on your computer after the browser is closed. Until removed, the cookies will become active again when the website is reopened. Cookies can be deleted by you, at any time, and will not collect any information when you are not accessing the website.
Our App and Website may, from time to time, contain links to and from the websites and social media channels of our partner networks, advertisers, service providers, business partners and affiliates. If you follow a link to any of these websites or channels, please note that these websites or channels have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or channels.
We may modify, update or amend the terms in this Privacy Statement at any time. Any amendments we make to our Privacy Statement will be posted on this page and, where appropriate, will be notified to you through the App and/or other appropriate means such as by e-mail. It is your responsibility to review the Privacy Statement regularly. Your continued use of the App, Website or Services, or continuing to communicate or engage with us following the effective date of the modifications, updates or amendments to this Privacy Statement, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
This Privacy Statement is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.
If you have any queries about this Privacy Statement or would like to exercise your rights as set out herein, please contact our Data Privacy focal at firstname.lastname@example.org or http://wa.me/60189881333.
Effective Date: 7th December 2022
Last Updated: 7th December 2022